We want you to be happy with your purchase! If an item arrives damaged or incorrect due to our error, we will either issue a full refund or send a replacement, as per your preference.
Eligibility for Refunds or Exchanges
1. Claims must be submitted within 7 days of receiving your order
2. Item must be unused, unworn, and in original packaging (unless damaged)
3. Email info@mydistinctapparel.com with your order number, details, and photos if applicable
Non-Refundable Situations
1. Customized or personalized items (unless defective)
2. Delays caused by third-party carriers, customs, weather, or other factors outside of our control
3. Orders refused due to local import taxes or duties
If we are unable to fulfill your order for any reason after payment is made, a full refund will be provided. Distinct Apparel retains ownership of products until full payment is received.
